FAQs

  • Everything! Hound House is a private, indoor off-leash space designed for year-round comfort and safety—for both dogs and their humans. Every member is verified through health records and a complimentary Meet & Greet visit. Our facilities are professionally cleaned and sanitized, and beyond the club, you’ll find a café, bar, lounge areas, concierge services, and monthly social events for our community.

  • Hound House is located at 501 Queen Street West, Unit 100, Toronto, Ontario, M5V 2B4.

  • Absolutely! Enjoy complimentary, secure Wi-Fi throughout the House—perfect for work, connection, or a quick post. Ask our concierge or attendants for the password when you arrive.

  • Unfortunately, Hound House does not offer parking services. Municipal and other private parking options can be viewed here. We are also accessible via TTC transportation.

  • We are currently a 16+ venue to ensure the safety of our dogs and people. 

General Information

Dog Requirements & Eligibility

  • Absolutely not! Hound House is inclusive to every breed. All well-socialized, vaccinated, and neutered/spayed dogs over 4 months of age are welcome at Hound House.

  • Yes — for the safety and comfort of all dogs, females over 8 months and males over 12 months must be spayed or neutered. Unfixed dogs can draw excessive attention from others due to scent differences, which may lead to stress or conflict in a social, off-leash setting.

  • Unfortunately, no they can’t. Intact males and unspayed females smell different. Other dogs will often single them out and treat them poorly by picking on them or not allowing them to interact with the group. Also, accidents can and do happen and we can't make any exceptions to our policy. 

  • Unfortunately, no. Particularly with males, neutering alternatives such as sterilizations (Zeuterin) and vasectomies don't stop the production of testosterone which is the main driver behind issues with intact males in the House. 

Dog Supervision & Access

  • Our trained Dog Attendants actively monitor all play to ensure a safe, positive environment for every pup. They’re always on hand to observe, guide, and step in when needed.

    Members remain responsible for their dogs at all times unless enrolled in supervised daycare.

  • Yes! Please reach out to the concierge to have your dog walker’s information added to your account and membership profile. 

  • We believe all dogs are created equal. With proper attention and care, separating play areas isn’t necessary. Our trained Dog Attendants ensure harmony among dogs of all sizes and step in whenever needed to keep play safe and balanced.

  • Memberships and day passes include access for up to 2 humans and 2 dogs.

    Have more than two pups? Contact us—additional dogs may be approved on a case-by-case basis.

Membership & Access

  • Monthly memberships start at $89/month for 4 visits, with options up to $299/month for unlimited access. Annual memberships are also available and include a two-month discount.

    Day Passes start at $29/day, with multi-visit Flex Packages valid for up to 6 months.

    All memberships and day passes include access for up to 2 humans and 2 dogs.

    For full details, visit our Memberships page.

  • To join the House, complete our quick application with your dog’s details, vaccination records, and medical history.

    Once submitted, we’ll invite you in for a complimentary Meet & Greet and tour. It’s the perfect time to explore the space and chat with our concierge about which memberships, passes, and services fit your lifestyle.

    To get started, visit our Apply page and submit your application.

  • We offer Day Passes and Flex Packages through our website or app—perfect for experiencing the House before committing to a membership.

    Please note: If you’re bringing a dog, a one-time application and complimentary Meet & Greet are required before purchasing a pass.

  • To ensure the safety and comfort of all dogs in our space, we don’t allow walk-ins. We require all pet records to be submitted and approved in advance before visiting Hound House.

    If you’re interested in checking us out, please apply prior to visiting.

  • Memberships can be paused in full-month increments only, aligned with your billing cycle. Partial-month pauses aren’t available. To pause for the upcoming month, please contact us before your next billing date.

  • All memberships auto-renew and are non-refundable once processed. As space and resources are reserved in advance, we’re unable to issue refunds for unused time. To pause, cancel, or update your membership, please contact us before your next billing date to avoid renewal.

Guests & Non-Dog Owners

  • Absolutely! Hound House is a place for dogs and dog lovers! All memberships and day passes allow up 2 humans and up to 2 dogs.

  • An application is required for all memberships and day passes.


    This helps us get to know you and allows us to schedule a personalized tour and visit, so you can experience the space and see if Hound House is the right fit for you.

    Ready to visit? Apply now.

  • Yes! Members may bring up to 2 guests with them at any time. Guests just need to check in with our concierge, and the account holder must be present during check-in and for the duration of the visit.

  • Unfortunately, children under 16 years old are not permitted in the House due to safety and regulations in order to protect the energy of the dogs in the house.

Amenities & Services

  • Whether you’re at work or need a few hours to yourself, our daycare services are designed to fit your schedule. Book through the App, website, or concierge.

    Members enjoy complimentary Errand Hour—up to one hour per day—and free pick-up and drop-off within a 10-minute walk. Nutritious meals are also available for daycare stays.

    Please note: if daycare or Errand Hour isn’t booked, you must remain on-site with your dog. Leaving your pup unattended may result in loss of privileges.

  • Hound House is designed to balance productivity and play—a comfortable space to work alongside your dog and like-minded members.

    Please use headphones when in shared spaces. A soundproof phone booth is available to book through the app or concierge, or on a first-come basis.

    While working, stay attentive to your dog to ensure a safe, respectful environment for all.

  • Our self-serve spa is fully stocked with professional tools, all-natural products, and fresh towels—everything you need to keep your dog looking and feeling their best.

    Grooming services are also available, including baths, nail clipping, teeth brushing, ear cleaning, and anal gland expression. Book through the app or with our concierge.

    While we don’t offer boarding, our team is happy to help you find trusted overnight care options.

  • Looking to host a gathering, event, or shoot in our space? Hound House is available for private rentals.

    To inquire about availability, rates, and rental options, please reach out to us at info@houndhouseto.com.

House Rules

  • For the safety and well-being of all dogs, outside food, drinks, glass containers, and dog treats are not permitted (except items provided through daycare).

    Our café and bar offer a curated selection of food, beverages, and dog treats—all allergen-conscious and safe for our community. Complimentary filtered water is available for both dogs and people.

    Please note: food and treats may not be given to dogs in open areas. Treats may only be offered in designated spaces—the front double-gated entry, phone booth, or spa.

  • Smoking and vaping are prohibited on the premises at all times as it is proven to be a health risk for dogs.

  • Outside toys are not permitted in the House. This rule is in place purely for safety reasons minimizing 'Possession Aggression'.

  • Absolutely! We would love for you to share your experience at Hound House! Follow and tag us @houndhouse.to and #houndhouseto and as we would love to share your content on our page!