FAQs
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Everything! We are a private indoor off-leash space, which allows us to prioritize the safety and comfort of every dog and person who enters and can be used throughout the year, in all seasons. Upon applying for a membership, we ensure all the applicants are up to date on their health records and pass a temperament test. Additionally, we keep our facilities clean and sanitized, unlike many public parks. We also want to ensure our humans have an amazing time too, so we have a bar, cafe, lounge areas, concierge services, and monthly events.
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Hound House is located at 501 Queen Street West, Unit 100, Toronto, Ontario, M5V 2B4.
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Yes! We provide free password-protected wifi inside the House. Whether you want to get some work done, stay connected with friends and family, or post on social media (always encouraged!), we support your online needs! Just ask the concierge or attendants for the password when you arrive.
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We are currently a 16+ venue to ensure the safety of our pups and people.
General Information
Dog Requirements & Eligibility
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Absolutely not! Hound House is inclusive to every breed. All well-socialized, vaccinated, and neutered/spayed dogs over 4 months of age are welcome at Hound House.
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Yes - for the safety of our dog members, all dogs 8 months (females) and 12 months (males) and older must be spayed or neutered. Dogs who are not "fixed" will likely not do well in a setting with many dogs in a confined space. This is because they smell very different than those dogs who are neutered or spayed and will become the center of attention in a pack setting. Those dogs may feel picked on or receive far too much attention for their comfort level and this can result in an unsafe situation, like a dog fight.
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Unfortunately, no they can’t. Intact males and unspayed females smell different. Other dogs will often single them out and treat them poorly by picking on them or not allowing them to interact with the group. Also, accidents can and do happen and we can't make any exceptions to our policy.
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Unfortunately, no. Particularly with males, neutering alternatives such as sterilizations (Zeuterin) and vasectomies don't stop the production of testosterone which is the main driver behind issues with intact males in the House.
Dog Supervision & Access
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Our trained Dog Attendants closely monitor all play and interactions in the park to ensure a safe, positive environment for every pup. Our team is always present to observe behaviour, step in when needed, and support safe play.
Members are still responsible for their dogs at all times and are asked to step in for excessive behaviour unless they’ve booked a supervised daycare service.
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Yes! Please reach out to the concierge to have your dog walker’s information added to your account and membership profile.
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Since we believe all dogs are created equal, we have learned that when attention and care are provided in the House, dividing the play area is not necessary. Our dog attendants are trained to ensure harmony amongst our customers in all shapes and sizes and can discern when they need to intervene.
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Memberships and day passes at Hound House allow access for up to two humans and up to two dogs. If you have more than two dogs per household, please contact us! This can be approved on a case-by-case basis.
Membership & Access
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Our monthly memberships start at $89/month for 4 visits, with options up to $299/month for unlimited access.
Annual memberships are also available and include a two-month discount. All memberships include access for up to two humans and two dogs.
We also offer Daily Passes starting at $29/day, along with multi-visit Flex Packages valid for up to six months.
Please refer to our membership page for additional information.
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All prospective members must first complete an application, which includes key details about your pup(s), their vaccination records, and medical history.
Once submitted, you'll be invited to the House for a temperament assessment and a private tour. This is a great opportunity for our trained team to get to know your dog—and for you to explore whether Hound House is the right fit for your lifestyle.
To begin, visit our Apply page and submit your application.
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We offer Daily Passes and Flex Pass Packages available for purchase through our Members’ Portal—perfect for those looking to experience the House before committing to a membership.
Please note: If you're bringing a dog, you'll need to complete a one-time application and a complimentary temperament assessment before booking your first visit.
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To ensure the safety and comfort of all dogs in our space, we don’t allow walk-ins. We require all pet records to be submitted and approved in advance before visiting Hound House.
If you’re interested in checking us out, please apply prior to visiting.
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Memberships can be paused in full-month increments only, aligned with your billing cycle. Our system does not support partial-month pauses (e.g. mid-month to mid-month). To ensure your pause takes effect for the upcoming month, please contact us before your next billing date.
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All memberships are set to auto-renew and are non-refundable once processed. Because we reserve space and resources in advance, we’re unable to offer refunds for unused time. If you need to make changes to your membership, whether it’s a pause, cancellation, or update, please reach out before your next billing date to avoid renewal.
Guests & Non-Dog Owners
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Absolutely! Hound House is a place for dogs and dog lovers! All memberships and day passes allow up 2 humans and up to 2 dogs.
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An application is required for all memberships and day passes.
This helps us get to know you and allows us to schedule a personalized tour and visit, so you can experience the space and see if Hound House is the right fit for you.Ready to visit? Apply now.
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Yes, you can! Every member is allowed to bring two guests with them at any given time in the House. They just need to sign the waiver when they check in with our concierge. The account holder will also need to be present when checking in and at all times.
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Unfortunately, children under 16 years old are not permitted in the House due to safety and regulations in order to protect the energy of the dogs in the house.
Amenities & Services
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Whether you're heading to work or just need a few hours to yourself, our daycare services are designed to support your schedule. Book directly through the Members’ Portal or our concierge. On daycare days, your dog will wear a designated collar, signalling to our team that they’re signed in for extra care and attention.
Members also enjoy access to Errand Hour, which allows you to leave your dog with us for up to one hour per day, complimentary. This service is also available to non-members for a fee.
For added convenience, we offer complimentary pick-up and drop-off within a 10-minute walking radius for members. You can also purchase nutritious meals for dogs staying at daycare.
Please note: if you do not have daycare or errand hour booked, you must remain on-site with your dog at all times. Leaving your dog unattended may result in a revocation of membership privileges, as our space is designed for shared use and supervised engagement.
Please visit our Services page for more details on what we offer.
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Whether you're catching up on emails, finishing a project, or wrapping up your workday, Hound House is designed to support both productivity and play. Our space offers a comfortable, flexible environment where you can work alongside your dog and like-minded members.
While conference calls are welcome, we ask that they be kept brief and conducted with headphones to maintain a peaceful atmosphere for all members. For more privacy, a soundproof phone booth is available for member use. It can be booked in advance through the Members’ Portal, and is available on a first-come, first-serve basis when it is not booked.
Above all, Hound House is a space built around the well-being of both dogs and humans. Even while working, we ask that you remain attentive to your dog at all times to ensure a safe and respectful environment for everyone in the House.
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Our self-serve spa is fully stocked with professional grooming tools, all-natural products, and fresh towels—everything you need to keep your pup looking and feeling their best while at the House.
We also offer grooming service options including baths, nail clipping, teeth brushing, and ear cleaning. These services can be booked through the Members’ Portal or with the help of our concierge.
We do not currently offer boarding services. However, if you require overnight care, our team is happy to assist in helping you find a trusted solution.
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Looking to host a gathering, event, or shoot in our space? Hound House is available for private rentals.
To inquire about availability, rates, and rental options, please reach out to us at info@houndhouseto.com.
House Rules
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For the safety and well-being of all dogs in the space, outside food, drinks, glass containers, and dog treats are not permitted (with the exception of items provided through our daycare services).
Our café and bar offer a selection of food, beverages, and dog treats, all thoughtfully curated to be allergen-conscious and safe for our community. We also provide free filtered water for both pups and people.
Please note: Food and treats may not be given to dogs in the open space. If you'd like to treat your pup while visiting, please do so in one of our designated areas: the front double-gated entry, the phone booth, or the spa.
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Smoking and vaping are prohibited on the premises at all times as it is proven to be a health risk for dogs.
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Outside toys are not permitted in the House. This rule is in place purely for safety reasons minimizing 'Possession Aggression'.
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Absolutely! We would love for you to share your experience at Hound House! Follow and tag us @houndhouse.to and #houndhouseto and as we would love to share your content on our page!
